Terms and Conditions, Cancellation Policy
With us, all bookings are handled with care and ease. We appreciate your inquiry into our
tours and promise you excellent service at an affordable price. All modifications made prior
to the confirmation of the Tour and prior to the initial deposit are carried out without any
cost. We offer a refund policy that is flexible and focuses on our customers.
- Reservations and Payments
One of our experienced travel experts like Piyush Mathur will make sure to consult you on
a personal one-to-one basis to answer all your questions efficiently and quickly once we
receive your inquiry about a tour. The consultant, like Piyush Mathur is a highly active tour
guide plus a professional travel expert, who himself covered a lot in his travelling with
guests and knows about the common problems faced by the travelers, during their travel
on many particular routes. He will himself, as per your Online-appointment, assist you with
your travel plans. We will make informed suggestions until every aspect of the tour is
finalized according to your specific needs and tastes. The minute we receive a client’s
deposit and emailed confirmation, we will continue to make all the necessary reservations.
1.2 We require 10% (ten percent) of the total price of your tour, as well as the full cost
involved in all boat cruises, train journeys, and domestic and international flights, if
applicable. This deposit serves as confirmation of your tour, and by paying the deposit
amount, you accept all the Terms & Conditions of our company.
1.3 The outstanding amount, meaning the full payment of the tour, must be settled forty five
days before your tour commences.
Types of Payment Mode :-
1st Europe Market in EURO’s
2nd. US Market in Dollars
3rd. INR Domestic
4th. For other country transaction.
Read below….
1st. EUROPE MARKET :-
Indien Reiseleiter Tours & Travels accepts Bank Account transaction, online credit card payment or
client can deposit from his/her ATM by saving account from any EUROPEAN COUNTRY.
Just request us to share the details of our EU-Account. By SEPA you can easily do the transaction
or request us for safe online link for bank transaction.
- EUR-transaction takes 1-2 Days to arrive in our account.
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2nd. USA MARKET :-
Indien Reiseleiter Tours & Travels accepts Bank Account transaction, online credit card payment or
client can deposit from his/her ATM by saving account from America.
Here are the USD account details for Indien Reiseleiter.
Account holder: Indien Reiseleiter
ACH and Wire routing number: xxxxxxxxx
Account number: xxxxxxxxxxxxxxxx
Account type: Checking
Address: xx X. xx xxxxx, x xxxx
New York NY xxxxx
United States
Just request us to share the details of our EU-Account. By SEPA you can easily do the transaction
or request us for safe online link for bank transaction. - Dollar transaction takes 1-2 Days to arrive in our account.
You can also transfer with
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3rd. For domestic client payments.
UPI-ID – 9829055796@hdfcbank
Or information for bank transfers - Beneficiary – INDIEN REISELEITER
- Beneficiary Address -1 GA 30, Kamla Nehru Nagar, Ajmer Road, Jaipur -302024
Rajasthan India - Telephones – 0091-982-905-5796
- Bank Name – HDFC Bank
- Branch – DCM AJMER ROAD, JAIPUR RAJASTHAN INDIA
- Beneficiary account number: 50200073141230• Swift Code – HDFCINBB
- Branch IFSC Code: HDFC0003769
- Amount in INR – ……………… INR
- Purpose – enter tour code
*In the case of bank transfer, it can take up to 5-7 days for your payment to reach our
account.
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4th. For any other country like Singapur, Australia, Britain, Japan etc. Please request us for the
details of our account in your country for your domestic level transaction.
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Read further……
- Changes to Your Itinerary
All changes to your tour itinerary requested and done before your confirmation and deposit
payment will be happily dealt with completely cost-free. Changes requested after the
deposit is paid will infer a small fee of €25 or $25 per person for each request. While
making such alterations to the itinerary or to the bookings, if any extra costs incurred by the
company, it is the client’s responsibility to settle all those extra costs, which includes all
charges and fees levied by any third parties like airlines, hotels, and cruise operators. - Cancellations or Alterations to Bookings, Applicable Refunds
3.1 In the case of cancellation done by the client and/or changes to the Tour Contract, as
per clause 4, as well as alterations and cancellations in the event of any unexpected event
that prevents fulfillment of a contract, see Clause 5, all refunds are subject to these
charges:
- ▪ Cancellations received forty five/45 days before the beginning of a tour: 90%, ninety
percent refund of the total payment made by the client. This excludes bank charges,
as well as all penalties charged by airlines, hotels, railways, and safari operators if
applicable - ▪ Cancellations received thirty/30 to fifteen/15 days before the commencement of a
tour: 75%, seventy-five percent refund of the customer’s total payment. This
excludes bank charges, as well as all penalties charged by airlines, hotels, railways,
and safari operators if applicable - ▪ Cancellations received fifteen/15 days to seven/7 days before the commencement
of a tour: 50%, fifty percent refund of the customer’s total payment. This excludes
bank charges, as well as all penalties charged by airlines, hotels, railways, and
safari operators if applicable - ▪ Cancellations received seven/7 to zero/0 days before the beginning of a tour: In
this case, no refund will be made.
We recommend our clients to take out travel cancellation insurance, in case of any
unfortunate circumstances when you need to cancel the trip. In such a scenario, you can
claim from the travel cancellation insurance all the costs involved in the cancellation. Formore
information on the conditions of the policy coverage, you need to refer to the terms
and conditions of the travel insurance policy.
Worry-Free Travel during the COVID-19 Era: As a safeguard against Covid-19
uncertainties, we have introduced a customer—friendly COVID-19 Guarantee scheme,
which allows our clients to book the trip without worrying about any COVID-19 restrictions
or border closures. In case of COVID-19 related travel restrictions issued by any
government, you have the option of a full refund (with some exclusions like flight, train and
cruise ship payments, whose refund amount depends on their individual cancellation
policy) or to re-book your India Tour for future dates at no additional cost. These options
are available up to 15 days before departure and are only valid for new tour bookings
made from March 1, 2023
We guarantee you a worry-free, seamless experience with our 24-hour support throughout
your trip
3.2 After a tour has started, no refunds will be made due to services not used by the
customer, any late arrivals, or early departures for whatever reason, neither for any days
missed during the trip.
3.3 Any changes or cancellations made to a domestic flight booked by Indien Reiseleiter Tours &
Travels might be subject to a different set of terms and conditions than the above. All such charges
and fees will be fully charged to the client.
3.4 Payment of Refunds: Indien Reiseleiter Tours & Travels will settle all applicable refunds within
45
days after receipt of an instruction or request for cancellations or changes to a tour.
- Changes Made by The Company to the Tour Contract
4.1 Right to Change in Services
4.1.1 We reserve all rights to make any alterations to tour services detailed in the
customer’s Travel Confirmation document after the customer’s acceptance of a Tour
Contract. This is done according to the stipulations set out in Section 4.1.2
4.1.2 Possible reasons for alterations to tour services include the following:
↳ The cancellation of reservations or bookings done by any 3rd party service providers
↳ The unavailability of hotels, flights, jungle safaris, services, or other requests from the
client↳ Non-availability of services by third-party providers because of bankruptcy, illness,
death, termination of the business or whatever other reason
↳ In the event of an unexpected event that prevents fulfilment of a contract as set out in
the following Section 5 below
4.1.3 We will do our very best to notify the client as soon as possible of any changes or
developments before the tour starts
4.1.4 In case of the non-availability of any Hotel, flight, safari, or any other 3rd party
services, the Company will offer the client an equivalent alternative. Only after receiving
the Travel confirmation from the client will the Company proceed with the new bookings
4.1.5 All changes will be made keeping in mind our client’s preferences and interests, and
done within the overall, general aim and original plan of the existing itinerary as far as
possible.
4.1.6 If The Company is obliged to make material alterations
to the client’s tour, he/she may choose to either cancel the entire tour package or accept
the changes made to the itinerary. All the above-mentioned policies regarding refunds
(clause 3), charges and cancellations set out in this document will apply.
4.2 Accepting a New, Altered Tour Contract
4.2.1 When a client accepts an altered tour itinerary as mentioned in 4.1 above, The
Company undertakes to send him/her the new, adjusted Travel Confirmation document. In
case of additional costs involved in the changes made, the customer will receive a new
invoice detailing the additional costs.
4.2.2 When you accept the new Travel Confirmation document with all the additional costs
associated with it, the new, altered Tour Contract, as well as the new invoice, will replace
the previous Tour contract and invoice and will be binding.
4.2.3 If the client decides to decline the changed Travel Confirmation, or to cancel the
existing Tour Contract, he/she will be eligible for a refund for payments already made. All
advisory, service and consultancy charges, as well as the expenses The Company
incurred to provide these services, will be deducted from the refund. Other deductions
include all cancellation charges for reservations and bookings of 3rd party products and
services, safari bookings, hotel reservations and flight tickets. - Changes or Cancellations of Tour Contracts Attributable to Circumstances Beyond the
Control of the Company
5.1 The Company cannot not be held responsible or liable to a client, and neither be in
breach of Tour contract in case of delays or failure to perform or fulfill the entire or any part
of a Tour Contract, if such delays or failure is the result of circumstances and/or acts
beyond The Company’s control. These include, but are not limited to: Unexpected events
that prevent fulfillment of contract events, also referred to as acts of God like fire, floods,
and earthquakes. Also included are explosions, government actions, war, invasions,hostilities even
without a declaration of war, terrorist acts and threats, riots or civil unrest, a
national emergency, insurrection and revolution, epidemics, strikes, lock-outs and other
labor actions, even if not affecting The Company’s staff, as well as delays or restraints
affecting any carriers, the delay, or inability to obtain suitable or adequate supplies and
materials, and the breakdown of telecommunications or power.
5.2 To avoid all doubt, unexpected events that prevent fulfillment of a contract, events
include the following:
a) The outbreak of an epidemic, pandemic or prevalent illness or disease that is a probable
or actual threat to human life. This may be determined or designated by a state or country
government entity, or any city or local government official. It may also be determined by
the NCDC or National Center for Disease Control of India, the WHO or World Health
Organization or by the Government of India. Such outbreaks, without limitations, include
SARS or severe acute respiratory syndrome, avian influenza, coronavirus, and atypical
pneumonia.
b) Adherence to any travel restriction, warning, or advisory issued in relation thereto by any
city, country, local or state government entities, the Indian government, WHO or NCDC.
c) Quarantine and similar measures taken during the occurrence of the above-mentioned
situations, issued by a government authority or agency to prevent and combat the
spreading of infectious diseases.
d) The unavailability of services, information, or resources because of the mentioned
situations. This includes, but is not limited to, attainability of services, information, or
resources because of quarantine, shutdowns, or similar measures by any 3rd party
providers whose service or information is relied upon by the Company to fulfill its
obligations to its clients according to the Tour Contract.
5.3 If an unexpected event that prevents fulfillment of a contract event occurs, the
Company may use its discretion either to cancel a part of the tour or cancel or terminate
the entire Tour Contract. If such a termination or cancellation is the result of an unexpected
event that prevents fulfillment of a contract event, it follows that The Company will not be
obliged to pay out any compensation, refunds, damages, or interests to the client. If such
an event occurs and the trip has to be halted after the start of a tour, you can expect The
Company to take all reasonable measures to bring you to your location of origin if a return
journey is stipulated in the Tour Contract. However, the client will have to pay all the
additional costs for a return journey.
5.4 If, because of an unexpected event that prevents fulfillment of a contract event, a tour
is halted temporarily, the client is not entitled to any refunds from the Company. This
includes but is not limited to unavailability or limitations of services in hotels, sightseeing,
restaurants, shopping trips, etc. even though they form part of the tour itinerary. - Our Liability for Acts by a Third Party
6.1 Our company will not be held accountable and will not take responsibility for losses
suffered from limb or life, money, property, delays, discomfort, hardships, or sickness by
any of our clients as a result of an omission or act by a third party. This includes third
parties booked or hired by The Company to deliver services during the trip.6.2 Furthermore, The
Company cannot be held liable or responsible for any omissions or
acts by co-travelers which result in injury, danger, or damage to limb, life or property,
hardships, or delays to our clients. - Cooperation with Our 3rd Party Service Providers
7.1 During the tour, clients are obliged to cooperate fully and throughout with staff
members of all 3rd party service providers, including hotel and airline personnel, tour
guides, local handling agents and other service providers
7.2 Your cooperation is also required and expected to assist all such third parties with the
mitigation and avoidance of damages, and to keep all such damages to a minimum if
disruption of any services occurs.
7.3 Any grievances or complaints concerning third parties should immediately be reported
to the company. The situation will be assessed, and the necessary action will be taken to
solve the problem at The Company’s sole discretion. - Complying with All Applicable Laws
8.1 Clients will agree to adhere to and respect all the applicable codes of conduct, rules,
regulations, and laws regarding the use of services, facilities, and products in every city,
state, country, or locality he/she travels in during the tour.
8.2 If a client violates any applicable rule, regulation, code of conduct or law during his/her
tour in any city, state, country or locality, the customer will be held solely liable, and any
penalties, prosecution, or disadvantages to him/her will be his/her own responsibility. The
Company will not be held responsible or liable for such omissions or actions by its clients. - Requirements for Passports and Visas
9.1 It is the client’s responsibility to make sure his/her passport is valid for minimum 6/six
months after the date of return of client’s trip
9.2 It is the client’s responsibility to acquaint him/herself with the necessary information
and all the details concerning visa requirements, as well as all the norms and rules relating
to the country or region you are traveling to.
9.3 Clients need to organize their visas. On agreement in certain circumstances Company
may facilitate the process to procure a visa on a client’s behalf.
9.4 The price for the tour you receive in proposals or itineraries from our company
regarding your trip does not include the payment for procuring a visa. - Company Liability when Facilitating a Visa Application10.1 If The Company accedes to obtain
Visa documentation on a client’s behalf, it will not
be held responsible if a visa is not issued, nor for any resulting delays, omissions,
expenses, damages, losses, or costs involved. Clients should acknowledge that only
Embassies, High Commissions, Consulates, and the sovereign government of a country
are sanctioned to grant and issue visas, immigration clearances and other such official
permits.
10.2 When submitting application documents to us, clients shall ensure they are done
according to the prescribed format, completed accurately and correctly, and are
accompanied by all the relevant and required photographs and documents. The Company
should receive them within the specified time to be able to obtain a visa and other
necessary permits timeously. Clients should check the issued documents and permits for
errors or irregularities. The Company cannot be held responsible for the rejection of a visa
application done by yourself or by us due to inaccurate and/or insufficient information and
documents, or for whatever reason.
10.3 If a client is unable to start his/her tour or continue to travel during a booked trip due
to a rejected visa, non-issuance, or a defective visa by the concerned Embassy, he/she
may opt to postpone or cancel the tour. The terms and conditions described in Clause 5
are applicable in such an event. - Losses Incurred During Your Tour
11.1 The Company will offer assistance with insurance claims and/or reports to the police
in case of damage to, loss or destruction of clients’ possessions during the tour.
11.2 The Company cannot be held responsible for losses caused by unforeseeable events
such as theft, robbery, etc. We will, however, assist with an ensuing investigation.
11.3 The loss of passports, luggage, or any items of value by an airline or at airports, is not
the responsibility of The Company. We will, however, assist with retrieval and
investigation.
11.4 The Company is furthermore not liable for any loss of possessions at hotels,
restaurants, monuments, scenic spots, or in vehicles, but clients can expect our assistance
where possible.
11.5 You carry the sole responsibility to always keep your passport and visa safe. The
Company will assist in retrieving lost items where possible. If such a document is left at an
overnight hotel, we will arrange to pick up and deliver it to our client at his/her current
location. The client will carry all costs involved.
11.6 If a client discovers that he/she bought a counterfeit or fake product, even at markets
or shopping stops as per the Tour itinerary, The Company cannot be held responsible for
such purchases. Clients should always inspect goods before purchasing them to identify
any counterfeit products. - Modification and Cessation of ServicesWe reserve all rights to discontinue or modify the tour
services to any client who behaves
in an objectionable or illegal manner towards agents and employees. Offensive behavior is
defined as conduct, which is of a sexual nature, racially offensive or obscene.
No illegal drugs of any kind will be permitted on any of the tours to India, Nepal, Bhutan, or
Sri Lanka. The possession and use of drugs are contrary to the law in these countries, and
it also puts other members in the group at risk. In some regions of India, it is customary
and part of the local culture to smoke opium and marijuana, but it is unacceptable for
anyone traveling with IndienReiseleiter.de We strongly believe in a philosophy of treating
everyone we meet with the utmost respect, especially the local people we encounter along
the way; they are the very fabric of the diverse and colorful culture of India. In the same
vein, we believe that exploiting prostitutes shows a disrespect that cannot be tolerated.
Therefore, any client who uses the services of a prostitute or is found with drugs in his/her
possession, will be expelled immediately. - Intellectual Property Rights Regarding Company Websites
13.1 When referring to The Company websites, it includes all content created by
Indien Reiseleiter Tours & Travels its licensors, associates, and partners.
13.2 The Company’s intellectual property rights are applicable for all the software
underlying our company websites, material, and services published by us on our websites
and otherwise. It includes, but is not limited to all written content, graphics, photographs,
illustrations, images, advertisements, service marks, trademarks, logos, video, and audio
clips, as well as flash animation. All the above-mentioned is the property of The Company,
its licensors, associates and/or partners. All written content, images, and photographs are
protected under the DMCA, or Digital Millennium Copyright Act of the USA.
13.3 All the services that The Company provides are for our clients’ personal use only and
not for commercial use by them. No client is allowed to copy, modify, transmit, distribute,
reproduce, perform, publish, create works derived from, license, or sell off any information,
Intellectual Property Rights, software, services, or products acquired from our company nor
our websites, and neither from our advisors and travel consultants without clear prior
consent in writing from us. - Insurance
14.1 The Company is not Liable
It is the client’s choice and obligation to secure the necessary insurance coverage, unless
The Company explicitly undertakes to cover the insurance for a specific product or service.
We are not liable and cannot be held responsible for whatever choice you make regarding
insurance coverage, either purchased by you yourself through a 3rd party or bought by The
Company.
14.2 Insurance Coverage Provided by a Third Party
All insurance coverage, including that bought by The Company as part of its service, is
provided by a 3rd party company. It is therefore subject to all the terms & conditions of that
specific insurance company. Any appeals for services and claims regarding the policy
should be directed to the said insurance company and done according to its terms and conditions.
Clients should agree and acknowledge that Indien Reiseleiter Tours & Travels has no jurisdiction
over any third-party insurance provider, nor its decisions for coverage. It follows that our company
is therefore not liable or responsible for claims processing, policy
coverage or the refusal of any such claims to the provider.
14.3 Travel Insurance
We strongly advise our clients to take out both travel insurance, and travel cancellation
insurance. It should be done well in advance of the commencement of the trip. This is
essential to protect you from needing to pay fees resulting from Tour Contract changes
and/or cancellations as discussed in the above Clause 5, depending on the nature of your
policy. - Important Terms and Conditions Applicable during India Tours
15.1 Company cannot be held liable for any delay in flight, cruise ship or train due to any
reason. In case your cruise ship, train or flight is delayed and because of this delay you
lose your connecting flight or train, we cannot be held responsible. In case your flight,
cruise ship or train is cancelled or delayed, and you choose to change the mode of
transportation, like renting a car or booking a new flight, to reach your destination, you
have to pay extra for it. Of course, any refundable amount that we receive from cancelling
your cruise ship, train, or flight will be adjusted in the extra payment.
15.2 In case your domestic flight is cancelled by the airline, we will offer to book you
another flight. You will need to pay the difference in airfare. In case you have to spend an
extra night in a hotel at any destination due to any delay or cancellation of a flight, train or
cruise ship, you need to pay for that additional night in the hotel, as well as for the airport,
the railway station or harbor transfers.
15.3 If you apply for an India visa through us, the visa fee and visa processing charges will
be non-refundable in case you cancel the trip or postpone the trip due to any reasons.
15.4 When you travel, make sure to arrive at the railway station, harbor or port, or airport
well ahead of time. We always consider the traffic situation and allow enough time for
unexpected delays when transferring clients to the airport, railway stations or harbor, but
we cannot be held liable if a client misses a train, ship, or flight due to extreme traffic
situations, protests, other unexpected traffic congestion or if a client checks out later than
agreed upon. The client is then expected to make another booking him/herself and bear all
costs involved. There will be no refund for missed trains, ship cruise or flights in such
cases.
15.5 The Company reserves the right and will cancel a boat cruise if instructed by local
administrations or when adverse weather conditions necessitate it, and high-water levels
make such a cruise dangerous.
15.6 The Company may cancel camel or elephant rides, even if they are part of your tour
program, due to adverse weather conditions when paths are slippery and dangerous, or
when the animals are not available. Occasionally, it happens that local authorities cancel
such rides during religious festivals or for other reasons. In these cases, no refunds will be
made.15.7 We reserve the right to change the route if there is any protest or blockage of roads
by the protesters. In such a scenario, if any extra cost arises, that must be paid by the
customer. For example, if there is an obstruction of the highway, and the client decides to
take a flight instead of making the road journey, the client must bear the cost of the flight
and the airport transfers. Moreover, if due to such protests, the client has to extend his or
her stay in the hotel, the price for that extended stay has to be borne solely by the client.
15.8 Early check-in or late check-out is totally at the discretion of individual hotels and our
company cannot confirm or guarantee its clients any early check-in or late check-out in any
hotel during the trip. Of course, at the request of the client, we can forward the request to
the hotel.
15.9 If you want to use an online check-in for a domestic or international flight booked
through us, you have to arrange that yourself. At an additional charge, we will do your
online check-in for you.
15.10 During the trip to mountainous regions like Kashmir, Leh & Ladakh and Darjeeling &
Sikkim or any similar destinations, landslides, or avalanches may occur and block the
roads. Although the local authorities do their best to clear the road as soon as possible,
clearing the road may take 1 to 3 days. In that case, if a client cannot drive to the next
destination and has to spend more nights in his/her present destination, the client has to
bear the hotel expenses for the additional nights. If the mode of transport needs to be
changed, for example from road journey to flight, the client will be responsible for the
expenses of the flights. No refunds will be provided for the hotels which were not used
because of this inconvenience.
15.11 Neither The Company, nor any of our representatives including guides, staff
members, drivers and handling agents can be held responsible for any of the purchases
you make while on tour. The Company is not responsible for defective products, or delays
in shipping of the purchases to your country of origin. The client is solely liable and
responsible for all purchases and transactions made by him/herself during the tour,
excluding those done through the Company. We will not screen, control in any manner or
censor any purchases or transactions, and neither will we make any decisions about the
legality or validity of any such purchases or transactions under the laws governing any
jurisdiction. Therefore, the Company recommends its clients to practice due diligence,
common sense and rationality while purchasing or shopping during their India trip.
15.12 There will be no refunds for unused services. So, if the client decides to skip a visit
to a monument to rather relax at the hotel pool, the entrance ticket to that monument is
non-refundable. As The Company pays for all services beforehand, clients cannot expect a
refund if they for instance decide to rather walk up to Amer Fort instead of taking the
scheduled elephant ride.
15.13 For connecting flights within India, we recommend a minimum layover time of 1.5
hours to 2.5 hours. And for International connecting flights, we recommend a minimum
layover time of 2 hours 30 minutes. In any case, even if the flights are booked through the
Company, the company cannot be held liable if a client misses his or her connecting flight.
Clients should agree that we are only a service provider; therefore we do not have any
control if there are any last moment changes in flight schedules by the Airline due to any
reason, whether it is technical failure, technical delay, adverse climate conditions or
whatsoever.Our goal is to ensure that our clients are comfortable, happy, and satisfied. We’re here
to
help you every step of the way and hope you have a dream vacation.
